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As We Navigate COVID-19 Together, We Want You To Know That We Are Here To Help You.

We are committed to making the health and well-being of our customers, families and staff our top priority! We have many ways that you can shop with us and we are happy to accommodate whichever way works best for you.

Here to Support You

We want you to know that Queen City is here to support our community. We are ready to serve you in store, by phone or online.

We’re Here Because Serving Neighbors Is What We Do.

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queen city audio video and appliances

Visit You Nearest Location

In-Store

If you're feeling well and wish to come to our store, we'll be happy to greet you with a warm wave! You can be confident we are taking the necessary steps to keep you safe. We are following the safety recommendations from the U.S. Centers for Disease Control and Prevention with extra cleaning measures inside our store. This includes additional sanitizing of all high-traffic surfaces such as knobs, countertops, appliances, and restrooms. In addition, in efforts to keep each other and our customers healthy all employees are now required to wear a mask when interacting with customers.

Our staff has been instructed to stay home if they are feeling ill and we ask that you do the same to keep everyone safe.

Visit Your Nearest Store

Online

You are always welcome to shop with us online! We have a huge selection of products for you to look at and you can buy many of them right from our website.

We're happy to help connect you with the right products. As you browse our website, please do not hesitate to reach out to us. We'd love to work with you to answer any questions you may have and provide our expertise.

By Phone

We'd be happy to answer any questions you may have over the phone, discuss which products will fit your needs, and provide expert advice just as if you were in our store. Give us a call and we will take care of you!

Call us at 704-391-6000

Online Chat

We'd love to chat with you on our website. If you have any questions about products or services we provide, start a chat from our website and one of our experts will be there to help you.

We now offer video chat to help you view and learn more about a specific product or feature. Start a live chat now to schedule one.

By Email

Feel free to email us at info@queencityonline.com any time and one of our expert team members will respond to help!

Virtual Design Consultation

You are always welcome to shop with us online! We have a huge selection of products for you to look at and you can buy many of them right from our website.

We're happy to help connect you with the right products. As you browse our website, please do not hesitate to reach out to us. We'd love to work with you to answer any questions you may have and provide our expertise.

Schedule a Design Consultation
queen city audio video and appliances

Delivery

Our delivery team is taking the necessary sanitizing steps during and after each delivery. They are also asked to stay home if they are feeling unwell.

Your health and well being is important to us and we want you to know that not only will your products be delivered with care, but our delivery team will deliver them with the health of you and your family in mind.

As a way to help both our customers and our employees make the delivery process safe please inform our team if:

  • You or any member of your family traveled outside of the continental United States within the last two weeks.
  • You or any member of your household is currently experiencing any sickness, fever, cough, or shortness of breath.

We are also reminded to follow the current CDC recommendations of social distancing of more than 6 feet from delivery personnel. We are committed to making this a simple and safe process for all. If you prefer, we are happy to assist with alternative delivery options. Call 704-391-6000, option 3.

If you are currently scheduled for a delivery, there are no changes at this time for the schedule. If for any reason there is a change, we will contact you to reschedule.

queen city audio video and appliances
queen city audio video and appliances

Your safety at Queen City starts with us

  • Any employee not feeling well will be asked to stay at home to take care of themselves.
  • We have increased cleaning and sanitizing in high traffic areas.
  • We will greet you with a wave instead of a handshake.
  • We have hand sanitizer stations throughout our store.
  • Our delivery crew is equipped with hand sanitizer and will wipe down any handles, doors, etc. for you before they leave.
  • We ask that if anyone in your family is feeling unwell, please let us know and we will happily reschedule your delivery once everyone is feeling well. You will be given priority status when you are ready to reschedule.

As your trusted local appliances, furniture, and mattreess retailer, we are committed to providing you with a safe shopping environment - from our stores to our website - and will continue to monitor all news and developments regarding COVID-19 to maintain that safety. We are so grateful for the opportunity to serve and hope you all stay safe and healthy during this time.

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Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you are an American with a disability we are here to help you. Please call our disability services phone line at 704-391-6000 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for any American with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.