Customer Service - Queen City Audio Video Appliances Charlotte, NC
Top
Menu
customer service at queen city
woman crossed arms smiling

CALL NOW

We are standing by to help you

(704) 391-6002
sales staff at queen city

Knowledgable Sales Staff

We have experienced professionals who want to treat you like royalty while they share their insights on appliances, sales and more.

local shipping at queen city

DELIVERY & INSTALLATION

We offer red carpet delivery and installation on all of our products. Experience our trained professionals who know how to treat royalty.

policies at queen city

RETURN POLICY

Queen City wants you to be satisfied with your purchase. We offer a flexible return policy. Please see below for details and/or call for assistance.

 
woman looking at phone and smiling
sales staff at queen city

Knowledgable Sales Staff

We have experienced professionals who want to treat you like royalty while they share their insights on appliances, sales and more.

local shipping from queen city

DELIVERY & INSTALLATION

We offer red carpet delivery and installation on all of our products. Experience our trained professionals who know how to treat royalty.

queen city policies

RETURN POLICY

Queen City wants you to be satisfied with your purchase. We offer a flexible return policy. Please see below for details and/or call for assistance.

NEED HELP?

Call us now. We've got what you need.

(704) 391-6002

Delivery Questions?

Please give us a call if you have questions about your scheduled delivery. Call 704.391.6031

CALL NOW

RETURN POLICY

Returns and cancellations are subject to a 20% restocking fee. All requests for returns and exchanges must be processed within 15 days of purchase. Merchandise must be in new condition, in original carton with UPC code and all packaging, accessories & manuals. Merchandise must be returned with the original sales receipt. Special Order Items cannot be returned or exchanged. All cash or check refunds are processed by the Queen City Audio Video & Appliances controller office and may take up to 14 days to receive by mail. Credit card refunds will be applied to the original credit card used for purchase. If this is a financed purchase, the customer acknowledges that it is pursuant and subject to terms and conditions of the buyer's Finance Agreement with the seller. Home Appliances, Electronics, Mattresses, and Furniture are non-refundable if merchandise has been opened or used.

NEED HELP?

Customers Love Royal Treatment

Anthony S.

I want to send out a most excellent shout-out about an employee I had recent dealings with . While searching for a washer and dryer I made contact via telephone with Product Specialist Emory Lewis from a Charlotte location store. Mr. Lewis, provided professional informative information on the products we were discussing. His knowledge of procedure, availability, and overall product information was in my opinion exceptional and is not a skill found often in most retail businesses. He was able to answer all my questions and truly made my purchase experience low stress, no pressure, and left me feeling I was a valued customer. More sales people should approach/deal with potential customers with the level of honesty, patience, and professionalism the Mr. Emory Lewis does. Because of his conduct I will in the future first check with Queen city before I go to the other larger retail stores.

Laura W.

Who knew getting a fridge during a pandemic would be an issue! I tried three big box stores to get my fridge but everyone had top mount fridges on back orders for months!! My mom suggested Queen City and I was able to go online, find the fridge I needed and have it delivered in less than a week! On top of that, they upgraded my fridge free of charge because the one I ordered was damaged! The delivery was prompt, quick and efficient! The delivery men were friendly! Everything about this purchase was wonderful! I will definitely be using them from now on!

Jeremy P.

The staff at Queen City went far above our expectations. The salesman worked with my wife literally all day through calls and emails to help us make the best decision and was always genuine and respectful. The delivery guys were the best I had ever dealt with. Our old fridge wouldn't fit out the door and these guys instead of just packing up and leaving spent an hour disassembling and removing doors to get the old out and new one in. No other company I know of would take the time to do that. Will be buying all our appliances from QC from now on.

Steve S.

I was Amazed. We looked at another box store for a washer and dryer only to find out we couldn't get anything until almost a month later. Wow, how can a family deal with that. We were referred to Queen City by a friend, went in and met with Fred, had a washer and dryer within an hour and was offered free delivery. We were so excited, I even picked it up same day. Being a business owner myself, I need things right away, and Queen City with the help of Kim and Fred made this possible. Thanks to all involved, we will definitely (and have already) recommend Queen City to friends and family. Keep it local, keep it local. Local family owned and operated business is where it's at.

Taylor R.

Great experience at Queen City! I would like to especially thank Mike for sharing his knowledge and years of experience with me. Upfront pricing and overall a great place to make a purchase. I will definitely be back to expand my home theater!

Patti R.

We purchased a refrigerator three years ago (2017) from Queen City and couldn't have been more pleased with everyone from the salesperson to the delivery guys. Recently, when it came time to re-do our kitchen, we initially shopped around a bit, after a couple of disappointing visits to some other appliance places, we ventured back to Queen City for all of the kitchen appliances and yet again, were very pleased with our salesperson. Everything is on order and awaiting for our remodel to get started and completed and we anticipate nothing but the best from Queen City!

queen city crown

MORE Questions?

We have six locations to serve you. Click below to find the location nearest you.

Visit Your Local Queen City Store keyboard_arrow_right
Sign up for specials, offers and more!

Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you are an American with a disability we are here to help you. Please call our disability services phone line at 704-391-6000 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for any American with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.