Warranties - Queen City Audio Video Appliances Charlotte, NC
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Enjoy the benefits of extended protection

For questions or service call 833-749-8729

service plan information from queen city

What is a Service Plan?

It is the most economical way to extend the terms of your product’s manufacturers parts and labor warranty.

Why choose Service Protection?

Most Manufacturer-Limited Warranties leave our customers with no protection against the rising cost of repairs after the first year of ownership.

Why should I buy a Service Plan?

Even the best products can eventually malfunction, and most minor repairs can cost hundreds of dollars. This plan prevents the hassle of unexpected repair bills.

How do I obtain service?

Obtaining service is simple, call our toll-free number and you will be notified of the nearest authorized service center for your product.

Features & Benefits of 2, 3 and 5 Year Plans*

*Limitations and exclusions apply. See terms and conditions for full service

  • ✔ Nationwide Service Network
  • ✔ Fully Insured Coverage
  • ✔ Repair or Replace Promise
  • ✔ In-Home Service (applicable models, where available)
  • ✔ Toll Free Number with 24 Hr. Customer Service
  • ✔ Surge Protection
  • ✔ No Lemon Guarantee
  • ✔ No Deductibles
  • ✔ No Hidden Charges
  • ✔ Laundry Reimbursement
  • ✔ Dine-Out Reimbursement
  • ✔ Cable TV Credit
  • ✔ 50% Back Guarantee (5 Year Plan Only)

Frequently Asked Questions

Given that your product has a valid one-year manufacturer warranty, the service plan may be purchased up to nine months from the product's original date of purchase.

When a product is replaced, the service plan is fulfilled. You have the option to purchase a new service plan on your new product.

Yes, if you provided an email address, you will receive a user ID/password that will allow you to view your order, update your information, and initiate a claim at www.newleafsc.net/queencity

Factory trained appliance, electronics and furniture technicians provide in-home and in-store service.

Please first check your spam/junk folder and if you did not receive it, you can request that it be resent by clicking forgot password and typing in your email address.

We are confident you will be satisfied with your service plan. But if not, you can cancel your plan at any time, no questions asked. For more information, please see the Terms and Conditions.

Our plan covers your product from unpredictable mechanical/electrical breakdowns.

~ For more information, please see the Terms and Conditions.

service plan information from queen city

Queen City Audio Video Appliances will accept this certificate in exchange for a store credit equal to 50% of the original plan purchase price.

To qualify for the 50% Back Guarantee, the following criteria must be met:

  • • No service calls made on eligible product.
  • • No paid claims on service plan.
  • • Service plan was in force for the full five (5) year term.
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