Queen City Frequently Asked Questions
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WEBSITE-RELATED QUESTIONS

How can I leave a review?
You can leave a review here. Just choose the location you would like to review and what website you want your review posted to.
Why can't I find an item on the website?
In some cases, a product may not be available on the site. If you are looking for a particular item on the website, please reach out by either calling your local store, our main line at 704-391-6000, or utilizing our online chat.
Is QueenCityOnline.com legitimate?
Yes, Queen City Audio, Video, and Appliance has been serving the communities of North Carolina since 1952 offering various home necessities including laundry, refrigerators, cooking appliances, mattresses, furniture, electronics, and so much more.

Browse through our online appliance store and gain access to 100's of different luxury appliances and brands including Frigidaire appliances, Beko appliances, Maytag appliances, Bosch appliances, and more.

COMPANY-RELATED QUESTIONS

What makes Queen City different from other companies?
Our team at Queen City is committed to providing every customer with the best customer service and experience. We are proud members of the North Carolina community and ensure we take part in local events by donating to local charities. Customers can expect to take advantage of financing options, affordable pricing on appliances, and same and next-day delivery options
How long have you been in business?
Queen City Audio, Video, and Appliance has been in business since 1952. Learn more about our history on our About Us page.
What is the history of Queen City?
Queen City started as a TV repair business in 1952 by Woody Player. During the 60's we expanded in Charlotte, North Carolina by expanding with 2 locations. We then developed a Builder and Contractor aspect to the business to further the growth of the business.

During the mid-2010 we expanded in bedding and further into furniture. In 2021, Queen City added a new 104,000 sq. ft. warehouse located on Westinghouse Blvd.

Present-day, Queen City serves the Charlotte DMA with several locations. Find a Queen City store near you.
How long have you been selling furniture?
During the mid-2010 we expanded in bedding and further into furniture. You can find living room furniture, bedroom furniture, and dining room furniture by browsing through our online store.
What are the hours of operation at Queen City?
The hours of operation vary by location. Visit our locations page to see the hours of operation for the nearest Queen City appliance store to you.
How many locations do you have? Where can we visit your stores?
Currently, we have a total of 7 locations throughout North Carolina. You can visit our appliance and mattress stores in Charlotte, Pineville, Monroe, Salisbury, Morganton, and Winston-Salem, North Carolina.
Do you have an outlet store?
Yes, the Queen City appliance outlet store is located at 2430 Queen City Drive, Charlotte, North Carolina in the neighborhood of Toddville Road. Easily browse appliance outlet models online to see the latest inventory.

PRODUCT-RELATED QUESTIONS

How can I tell if an item is in stock?
You can easily browse in-stock models online by selecting to refine your results by "In Stock" models in the left-hand sidebar of our website. If there is a specific product you are searching for, contact us for more details, and will be able to give you more information on when an item may be back in stock or if we can make a custom order for you.
If an item is not in-stock, how long would it take to get it?
This is situational and the time frame will vary on a case-by-case basis. COVID-19 continues to impact the Home Goods industry. For more information on how long the wait could be for a specific product, please submit a "Request for More Information" report on the product or reach out to our sales associates.
Why are items shown as in-stock on your website, but the item is being held for another customer?
Products are sold on a first come first serve basis. In some cases, there may be a time delay from the moment an item is purchased or held in store until our online inventory is updated. Please contact your local store or call us at 704-391-6000 for detail on a specific model.
Does Queen City sell furniture?
Yes, we sell furniture from brands such as CR Laine, Legends, Leather Italia, and more, all customized for your home style. Visit our Queen City Home Store in Pineville
Do you sell audio equipment for cars?
We do not sell audio equipment for cars at this current moment.
Do you have a comparison tool on your website?
Our website does not include a comparison tool. However, you can use our request info form to get a full detailed description of our products that our team can provide you with. In addition, we often carry similar products from different brands so you can easily compare models from different manufacturers.

DELIVERY-RELATED QUESTIONS

What are the options for delivery dates?
We offer same and next-day delivery options.

Next-day delivery is available if ordered by noon and excludes Sundays. The order must be placed in-store or by phone.

We offer free 2-day delivery, $49 for next-day delivery, and $79 for same-day delivery. These offers are valid on available refrigerators, ranges, laundry, TVs, and mattresses. Delivery within a 30-mile radius from Queen City's warehouse. Built-in appliances and items requiring installation do not apply.
Do you offer free delivery?
We do offer free delivery on 2-day delivery options. See more details on our delivery options here
Do you offer delivery and installation?
Yes, Queen City works closely with our logistics partner to offer delivery and installation for our customers.
Are your installers certified?
Our installers are Queen City certified
Do you install TVs and Soundbars?
Let our highly trained and experienced technicians take care of the details. We offer a variety of installation solutions including full-setup of TV, components, and wireless connections. Our team also mounts TV's to drywall, brick, or stone and we can install soundbars & additional audio equipment. Our installation team prioritizes safety and has the tools to complete your job right! Contact us today or see a sales associate for details!
What is your delivery perimeter from each store?
We deliver within a 50-mile radius of each store, but we can price for further distances. Please talk to our product specialists for more information.

SERVICE

What do I need to do if a product I purchase from you needs service?
If it's in the first-year manufacturer warranty, you can call factory service direct for service. You can find this information in the warranty booklet for more information. If you are unsure if your product is a part of the extended warranty, please call our customer service at 704-391-6000.
Do you have a service department that repairs your products?
Queen City does not directly service any appliances or products. However, we do have a list of area service providers we can recommend based on your location. Please contact for a list of local service technicians.

DISCOUNTS

Does your company do price matching?
Yes, we do! Contact us for more information

WARRANTIES

Does Queen City offer its own extended warranty alongside the manufacturer warranty?
Yes, we do offer extended warranty options for our customers to enjoy
What are the benefits of your extended warranty?
The benefits of our extended warranty include: Nationwide Service Network, Fully Insured Coverage, Repair or Replace Promise, In-Home Service (applicable models, where available), Toll-Free Number with 24 Hr. Customer Service, Surge Protection, No Lemon Guarantee, No Deductibles, No Hidden Charges, Laundry Reimbursement, Dine-Out Reimbursement, Cable TV Credit, and 50% Back Guarantee (5 Year Plan Only). Learn More
Does your extended warranty have more than one option?
Yes, we offer 2, 3, and 5-year extended protection and warranty plans on appliances, furniture, and electronics.
What products qualify for your extended warranty?
Select products are available for extended warranty. Please see information at check out or talk to your product specialist.
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Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you are an American with a disability we are here to help you. Please call our disability services phone line at 704-391-6000 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for any American with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

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