Queen City Frequently Asked Questions
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WEBSITE-RELATED QUESTIONS

How can I leave a review?
You can leave a review for any of our Queen City locations on Yelp, Google, and Facebook by clicking here. We appreciate your reviews and for supporting your local small business.
Why can't I find an item on the website?
In some cases, a product for a brand that we carry may not show up on our website, but that doesn’t necessarily mean we cannot get it for you. Please reach out to one of our Product Specialists at your your local store, via our main line at 704-391-6000, or by messaging us through our online chat - in the bottom right corner of your screen – to discuss possible options.
Is QueenCityOnline.com legitimate?
Yes, Queen City Audio, Video, and Appliance has been serving the communities of North Carolina since 1952 offering various home necessities including laundry, refrigerators, cooking appliances, mattresses, furniture, electronics, and so much more.

Browse through our online appliance store and gain access to 100's of different luxury appliances and brands including Frigidaire appliances, Beko appliances, Maytag appliances, Bosch appliances, and more.

COMPANY-RELATED QUESTIONS

What makes Queen City different from other companies?
We have $25 million in local inventory at our 103,000 sq. ft. warehouse. Currently, we carry over 75 appliances, electronic, mattress, and furniture brands. Our showrooms are even equipped with live-demo kitchens.
Our team is committed to providing every customer with the best customer service and shopping, delivery, and installation experience. Our customers can take advantage of financing options, same and next-day delivery options, and competitive pricing.We are also proud members of our local communities and support local events, businesses, and charities.
How long have you been in business?
Since 1952, Queen City Audio Video & Appliances has proudly been serving the Greater Charlotte area. In 2022, we first opened a store in Winston-Salem and expanded into Greensboro to grow our presence in the Triad market and better serve our customers. To learn more about our history, please visit our About Us page.
What is the history of Queen City?
Queen City started as a TV repair business in 1952 by Woody Player. During the 60's we expanded in Charlotte, North Carolina by expanding with 2 locations. We then developed a Builder and Contractor aspect to the business to further the growth of the business.

During the mid-2010 we expanded in bedding and further into furniture. In 2021, Queen City added a new 104,000 sq. ft. warehouse located on Westinghouse Blvd.

Present-day, Queen City serves the Charlotte DMA with several locations. Find a Queen City store near you.
How long have you been selling furniture?
During the mid-2010s, we expanded our offerings to include furniture and mattresses. Our Pineville store, Queen City Home Store, offers a wide selection of living room furniture, bedroom furniture, and dining room furniture. Entertainment furniture, including theater-style seating and TV stands, can be found at all our locations.
What are the hours of operation at Queen City?
Most of our stores are open 7 days a week, however, our hours of operation do vary by location.
How many locations do you have? Where can we visit your stores?
Currently, we have a total of 8 locations throughout North Carolina, plus a Regional Builder Sales location, and a corporate warehouse. You can visit us in Charlotte, Pineville, Monroe, Salisbury, Greensboro, Winston-Salem, and Morganton.
Do you have an outlet store?
Yes, Queen City’s outlet store is attached to our location at 2430 Queen City Drive in Charlotte. Available models change frequently, but you can easily browse some appliance outlet models online here.

PRODUCT-RELATED QUESTIONS

How can I tell if an item is in stock?
You can easily browse by category and refine your search by selecting “in stock” at the right-hand sidebar on our website. You can also shop for all in stock models here.
If an item is not in-stock, how long would it take to get it?
In this situation, the time frame will vary on a case-by-case basis. If the product you are searching for is not currently in stock, please click on the “Request Info” button on the product’s listing page and submit the product inquiry form or reach out to one of our Product Specialists.
Why is an item shown as “In Stock,” but it’s not available
Products are sold on a first-come, first-serve basis. In some cases, there may be a time delay in updating our online inventory when an item is in limited quantity and has been purchased online or in store by another customer. Please contact your local store or call us at 704-391-6000 for detail on a specific model
I don’t see the item I’m looking for on your website. Can you order it for me?
If the item you are looking for is not on our website, please contact us and we will be able to give you more information on when the item may come back in stock or if we are able to make a custom order for you.
Does Queen City sell furniture?
Yes, we sell furniture from brands such as CR Laine, Legends, Worlds Away at our Queen City Home Store in Pineville. Entertainment furniture, including theater-style seating and TV stands and mounts, can be found at all our locations.
Do you sell audio equipment for cars?
We do not sell audio equipment for cars at this current moment.
Do you have a comparison tool on your website?
Yes, if you are searching a particular category, there is a check box below the “Add to Cart” button. You can select it to view and compare multiple products.

DELIVERY-RELATED QUESTIONS

Where do you deliver?
We deliver within a 50-mile radius of each store location, but we can quote you a price for further distances. Purchases can also be picked up in store or at our warehouse. We do not ship items like TVs through any third-party service. Please speak with a product specialist for more information.
What are the options for delivery dates?
We offer free delivery on all appliances $399 and up. Same Day and Next Day delivery options are available for a small fee on in stock appliances, laundry, TVs, and mattresses. Same Day and Next Day Delivery is available if ordered by noon and excludes Sundays. The order must be placed in-store or by phone. These deliveries must be within a 30-mile radius of Queen City’s warehouse. Built-in appliances and those requiring installation do not apply.
Yes, we offer free delivery on appliances $399 and up.See more details on our delivery options here
Do you offer delivery and installation?
Yes, Queen City has manufacture-trained delivery and installation teams. We also have certified customer installers for specific built-in or custom projects.
Are your installers certified?
Our installers are manufacture-trained and Queen City certified. Please call and speak to our logistics team at 704-391-600 ext. 3 for more information.
Do you install TVs and Soundbars?
We offer a variety of electronics installation solutions including full setup of TV, components, and wireless connections. Our team can also mount TVs to drywall, brick, or stone, and we can install soundbars and additional audio equipment. Contact us today or see a product specialist for details!
What is your delivery perimeter from each store?
We deliver within a 50-mile radius of each store, but we can price for further distances. Please talk to our product specialists for more information.
What should I know before my products are delivered?
We've prepared helpful videos for you to watch in preparation for your upcoming delivery. Click on the relevant content below. If you have further questions or concerns about your delivery, please contact your product specialist or our delivery team at 704-391-6000 x 3.

SERVICE

What do I need to do if a product I purchase from you needs service?
If your product is within the first-year manufacturer warranty period, you can call the factory service direct line for service. You can find this information in the warranty booklet given to you at your time of purchase for more information. If you purchased an extended warranty, please call the number provided on your warranty paperwork. If you still have questions, our customer service team is happy to assist.
Do you have a service department that repairs your products?
Queen City does not directly service any appliances or products. However, we do have a list of area service providers we can recommend based on your location. Please contact our customer service team for a list of local service technicians.

DISCOUNTS

Does your company do price matching?
Yes, we do! Contact us for more information

WARRANTIES

Does Queen City offer its own extended warranty alongside the manufacturer warranty?
Yes, we do offer extended warranty options for our customers to enjoy
What are the benefits of your extended warranty?
The benefits of our extended warranty include: Nationwide Service Network, Fully Insured Coverage, Repair or Replace Promise, In-Home Service (applicable models, where available), Toll-Free Number with 24 Hr. Customer Service, Surge Protection, No Lemon Guarantee, No Deductibles, No Hidden Charges, Laundry Reimbursement, Dine-Out Reimbursement, Cable TV Credit, and 50% Back Guarantee (5 Year Plan Only). Learn More Here.
Does your extended warranty have more than one option?
Yes, we offer 2, 3, and 5-year extended protection and warranty plans on appliances, furniture, and electronics.
What products qualify for your extended warranty?
To learn if the product you selected qualifies for an extended warranty, please see the information provided to you at check out or talk to your product specialist.
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Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you are an American with a disability we are here to help you. Please call our disability services phone line at 704-391-6000 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for any American with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

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