Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you are an American with a disability we are here to help you. Please call our disability services phone line at 800-365-6665 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for any American with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

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First Year Factory Warranty:

If your purchase is covered by the first year factory warranty and you need service, you may call the factory warranty phone number in your owner's manual or call Queen City at 704-391-6000 and enter "4" for Customer Service. We will contact a Factory Authorized Service provider for you.

If You Purchased an Extended Warranty and you are beyond the Factory Warranty:

If your product was delivered before October 31 2009, please call Queen City for service at 704-391- 6000 and enter "4" for Customer Service. We are here Monday through Friday, 8am to 5pm. If calling after hours, please leave a message and we will return your call the next business day.

If You Purchased an Extended Warranty for your product and it was delivered after November 1 2009, Please call 800-723-1129 or 888-446-8008 for Extended Warranty service.

You may also contact productservices@queencityonline.com
Hours are Monday through Friday, 8am to 5pm. Any questions sent to us after hours will be responded to on the next business day.

Queen City Audio Video Appliances repairs are always done by Authorized Service Companies.