Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you are an American with a disability we are here to help you. Please call our disability services phone line at 800-365-6665 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for any American with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

Enjoy The Benefits    
50% back Guarantee

50% BACK GUARANTEE

Queen City Audio Video Appliances will accept this certificate in exchange for a store credit equal to 50%
of the original plan purchase price.

Frequently Asked Questions

How long after I purchase a product can I buy the Queen City Protection Plus?

If a product has at least one-year manufacturer's parts and labor warranty, the service plan may be purchased up to nine months from the product's original date of purchase. If a product has less than one- year manufacturer's parts and labor warranty, then a service plan may be purchased within the first thirty days of the product's original date of purchase. Commercial contracts must be purchased at the same time as the product is purchased. Replacement contracts must be purchased within 30 days of the product purchase.

Do Queen City Protection Plus service plans cover items used commercially (apartment buildings, lobbies, offices, etc.)?

A commercial service plan must be purchased on any product being used outside of a single-family dwelling. If a landlord/apartment owner is purchasing a product for use in an apartment building or rent home, a commercial service plan is required. See the New Leaf Commercial Program' document for more information.

In the event a product is replaced, will the new replacement product be covered for the remainder of the service plan term?

When a product is replaced, the service plan contract is fulfilled. The customer has the option to purchase a new service plan on the new product.

What is a DATE OF PURCHASE PLAN?

Date of purchase plans begin on the date the product is purchased and continue the term of the plan. Date of Purchase plans are inclusive of the manufacturer’s warranty.

FACTORY WARRANTY

Most appliances are initially covered by a factory warranty. Many concerns can be addressed quickly by calling the phone number in your owner's manual, reviewing the manufacturer’s website or by calling Queen City Customer Service at 704-391-6000, Option 4.

EXTENDED WARRANTY

For those who have purchased an extended warranty prior to 2018, please call NSI Protection Plus at 888-446-8008 or visit https://www.nsiprotectionplus.net/.

If you purchased a Queen City Protection Plus plan since 2018 through New Leaf Services, they can be reached at 833-749-8729 or visit https://www.newleafsc.net/queencity/

AFTER WARRANTY OPTIONS

If you need further assistance call Queen City at 704-391-6000 and enter "4" and we will be happy to assist you. Queen City can provide a list of Authorized Service Dealers in your area. Customer Service is available Monday - Friday 8 a.m. - 5 p.m. If calling after hours please leave a message and we will return your call the next business day.